PRIVACY POLICY

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Effective Date: 8 May 2024

1. Introduction

Welcome to New Aspect. We are committed to protecting the privacy and security of our clients' information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you register for an appointment, purchase products, or use our services. This information may include:

  • Your name, email address, phone number, and payment information.

  • Health information necessary to provide you with personalised treatments.

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services, including:

  • Processing transactions and sending related information.

  • Managing appointments and providing personalised care.

  • Communicating with you about products, services, and promotions.

4. How We Share Your Information

We may share information with third parties in certain circumstances, including:

  • Service providers who perform services on our behalf, such as payment processing and data management.

  • Legal requirements, such as complying with court orders or regulatory obligations.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. However, no electronic storage or transmission of information can be entirely secure.

6. Your Rights

You have certain rights concerning your personal information, including the right to access, correct, or delete your data. Please contact us to exercise these rights.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Effective Date: 8 May 2024

POLICIES & PROCEDURES

CANCELLATIONS & RESCHEDULING:

Min 48 hours' notice is required to cancel or reschedule an appointment. Cancellations or rescheduling with less than the required notice will result in the loss of your booking deposit. Repeated rescheduling of appointments may result in future bookings being declined.

NO-SHOWS:

If you do not attend your appointment and have not contacted me to let me know you are unable to make it within 48 hours your deposit will be forfeited. In addition this will result in you being unable to rebook.

COMPLIMENTARY CONSULTATIONS:

Consultations & reviews are free of charge, but they are still dedicated appointment times. Failure to attend a complimentary consultation or review without notice will result in you being unable to rebook.

REVIEW APPOINTMENTS:

Where a post-treatment review is required, this should be booked 2–3 weeks following treatment. A review appointment is an opportunity to assess your treatment and results.

MEDICAL INFORMATION:

It is the client's responsibility to provide complete and accurate medical information prior to treatment. This includes relevant medical conditions, medications, allergies, pregnancy or breastfeeding, previous cosmetic procedures and any changes to your health since your last appointment. Please inform me of any changes before treatment, even if you don't believe they are relevant.

POST-TREATMENT CONCERNS & EMERGENCIES:

If you experience an unexpected reaction, significant concern or symptoms following treatment, please contact me immediately on 022 123 2738.